IT Contact List

Problem	Contact	Email
Config Citrix/filemaker	IEM	cwtechsupport@ieminc.org
Citrix Printing issue	IEM	cwtechsupport@ieminc.org
CWCS/IEM Email issue	IEM	cwtechsupport@ieminc.org

New account set up	IEM	cwtechsupport@ieminc.org
Account Deletion	IEM	cwtechsupport@ieminc.org
Dell Warranty Service	DELL	800-274-7799 option 3
Apple Warranty Service	AppleCare	800-APL-CARE
ES Laptop Battery issues*	DELL (if still under warranty) Battery Recall information: https://www.dellbatteryprogram.com/	1-800-876-3355
Internet issues	Your IS Provider

 * Dell will need the service tag number on your ES school owned laptop (not the serial number)